Service base rates (without coefficient)
| Service | Rate |
|---|---|
| Software installation / maintenance / configuration | 65 EUR / h |
| Remote maintenance / administration / Helpdesk | 65 EUR / h |
| Consultation / software audit | 100 EUR / h |
| Operating system and server software maintenance / installation / data recovery | 100 EUR / h |
| Computer hardware maintenance / installation / testing | 65 EUR / h |
| Computer network maintenance / testing | 100 EUR / h |
| Travel outside Tallinn | 1.7 EUR / km |
| On-site call-out fee* | 30 EUR |
| Urgent call-out fee (within 4 h)** | 60 EUR |
VAT 24% is added to all prices.
* No call-out fee is added for remote support
** Within Tallinn
Calculation principles
- Final price = base rate x coefficient
- Without a maintenance agreement, time is billed in full hours, rounded up to the next full hour
- With a maintenance agreement, lower rates and faster response times apply
- Scope and price are confirmed before work starts
Hermes AI assistant package
| Service | Price |
|---|---|
| Initial install and setup of a Hermes AI assistant | 200 EUR — includes up to 2 hours of initial consultation and setup |
| Hermes AI assistant support | from 120 EUR / month |
| LLM/API usage | On the client’s own provider accounts and limits |
Initial install and setup includes Hermes Agent installation, model provider setup, user access, Telegram or Slack integration, and the first practical workflow within up to 2 hours. Further setup and additional work are billed according to the price list. Support covers agreed updates, monitoring, small workflow changes, prompt and skill maintenance, and hosting when needed.
Example calculation
Situation: Server failure on Saturday evening at 20:00, operating system maintenance needed (base rate 100 EUR/h)
| Item | Value |
|---|---|
| Base rate | 100 EUR/h |
| Coefficient (weekend + after hours) | 2.0 |
| Work time | 2 hours |
| Work price | 100 x 2.0 x 2 = 400 EUR |
| Call-out fee | 30 EUR |
| Total | 430 EUR |
Interim summary:
- Base rate: 100 EUR/h
- Coefficient: 2.0
- Effective rate: 200 EUR/h
- Grand total: 430 EUR (including call-out fee)
SLA and working-time models
Work is performed according to priority and time window. The table below combines SLA levels and time coefficients.
| Priority | Description | Response time | Working window | Coefficient |
|---|---|---|---|---|
| Normal | Single user, work is not fully blocked | 4 h | Mon-Fri 09:00-17:00 | 1.0 |
| Fast | Work is disrupted, multiple users affected | 2 h | Mon-Fri 09:00-17:00 | 1.2 |
| After hours | Same-day evening incident | 4 h | Mon-Fri 17:00-22:00 | 1.5 |
| Night / weekend | Critical failure outside business hours | 4 h | 22:00-09:00 / Sat-Sun | 2.0 |
Examples
Example 1: Friday at 20:00 (after hours)
- Priority: After hours
- Coefficient: 1.5
- Response: within 4 hours
Example 2: Saturday at 02:00 (weekend + night)
- Priority: Night / weekend
- Coefficient: 2.0
- Response: within 4 hours
Request a tailored quote
If you need regular IT support, we recommend MSP or MSP + SOC service packages, which are more cost-effective and include proactive management with guaranteed SLAs.