MSP - Managed IT Services

We provide a three-tier managed IT service so you can choose the model that best fits your business. The service starts with reactive monitoring and scales up to fully proactive, cyber-secure endpoint management.

Tier 1: Reactive endpoint monitoring service

Description

Entry-level service focused on continuous monitoring and reacting to incidents once they occur. Suitable for companies that need basic IT infrastructure visibility and fast incident response.

Service scope

24/7 monitoring Real-time monitoring of endpoints and critical applications (CPU load, disk space, network connectivity).
Alert detection Automated email notifications for service interruptions or resource overload.
Incident response Issue resolution based on customer requests, guidance, and approvals.
Basic support services Assistance with routine issues (for example slow workstation performance, password reset).

Benefits

Cost-effective option for smaller organizations
Ensures baseline system health and visibility

Limitations

Reactive model - incidents are handled after they occur
Does not include optimization or preventive improvements

From 10 EUR / month / endpoint

Price includes antivirus Additional services are billed according to the price list

Tier 2: Partially proactive endpoint management

Description

Mid-level service that adds preventive controls and proactive administration on top of monitoring, reducing failures and security incidents. Suitable for businesses that want a stable and better-managed IT environment.

Service scope

All Tier 1 services
Preventive maintenance Regular operating system and application updates, security patching, and system optimization.
Capacity planning Resource analysis (storage, memory) and recommendations to avoid bottlenecks.
Baseline security management Antivirus monitoring and updates Entry-level vulnerability scanning (for example Wazuh).
Proactive recommendations Improvement proposals for your IT environment (for example backup strategy).
Extended support Support for more complex issues and IT advisory.

Benefits

Lowers risk of outages and security incidents
Improves reliability and security
Gives more control over the IT environment

Limitations

Does not include full strategic IT leadership
Proactivity is focused mainly on technical operations

25 EUR / month / endpoint

Price includes:

antivirus
basic SIEM (Security Information and Event Management)

Tier 3: Proactive cyber-secure endpoint management

Description

Highest service level with fully proactive and cyber-secure endpoint operations. Suitable for companies that want to focus on core business and leave IT operations to specialists.

Service scope

All Tier 1 and Tier 2 services
Advanced cybersecurity Regular vulnerability assessments Data protection (GDPR alignment) Recovery and crisis planning
Backup Endpoint backup according to standards Periodic recovery tests
Automation and optimization Automation of backup, log analysis, and other processes Continuous performance improvement
Dedicated support Named account manager Priority response
24/7 SOC service (15-minute response time)
- Microsoft 365 security incident response
- Handling of severe malware not automatically remediated
- Analysis of anomalous geolocations
- Detection of suspicious or policy-violating software (for example VPN tools, network scanners, other risky applications)

Benefits

Maximum peace of mind - IT is handled by professionals
Aligned with modern cybersecurity and compliance expectations
Supports long-term business objectives

45 EUR / month / endpoint

Discounted price: 39 EUR / month

Request a tailored quote